Company Generac Power Systems
Name Field Application Engineer II - Clean Energy
Req # 64053
Employment Type Full Time
Shift 1st
- Travel to customer sites within your assigned geographical area to provide technical support and assist with complex Solar + Storage installations involving our PWRcell equipment.
- Document detailed information on service activities to ensure accurate records and facilitate future troubleshooting.
- Resolve highly technical product-related issues through effective communication over the phone and via email.
- Establish regular touchpoints with key installers to drive the adoption of PWRcell Solar + Storage equipment.
- Conduct training sessions at customer sites, covering design, installation, and other relevant topics.
- Review and provide support for single line diagrams and assist in design-related tasks.
- Collaborate with Product Development teams to ensure successful product rollouts and maintain closed-loop feedback.
- Review CES training materials, manuals, and other technical content before publication.
- Provide technical guidance and support to internal and external sales associates.
- Collaborate with Senior Field Application Engineers to diagnose and resolve escalated technical and installation issues, ensuring customer satisfaction.
- Identify regulatory barriers to customer success and mobilize internal resources to resolve them promptly.
- Mentor and support Field Applications Engineer 1s, enabling their professional growth and success.
- Conduct internal technical trainings for technical support and service operations personnel.
Required Qualifications:
- Bachelor of Science in Electrical Engineering or a related Engineering discipline. Alternatively, a valid Electrical Contractor's License and relevant experience will be considered.
- Minimum of 2 plus years of work experience as an applications engineer or technical field expert.
- Travel is required, including day trips and regional travel (up to 50%), with occasional out-of-region travel.
- Basic understanding of electronics.
- Familiarity with the NEC (National Electrical Code).
- Basic knowledge of test equipment such as oscilloscopes and meters.
- Strong time management and organizational skills.
- Excellent interpersonal skills with a proven ability to build rapport and establish working relationships with customers, peers, and managers.
- Ability to read and interpret schematics, with a good understanding of high voltage and measurement equipment.
- Clear and effective communication in English, using proper grammar, to promptly and accurately address customer inquiries.
- General proficiency in Microsoft Office products and the ability to quickly adapt to other computer systems for efficient communication and problem-solving