Company Generac Power Systems

Name Global Business Process Owner I

Req # 64800

Employment Type Full Time

Shift 1st

At Generac, our people help make the world safer, brighter, and more productive. We are united by our efforts to inspire change for a better world; impact our people and community; influence and achieve positive results; and innovate the industry. Our shared goals allow people with diverse backgrounds and points of view to work together, bringing our global customers peace of mind through reliable products and exceptional support.

JOB SUMMARY: This role is the primary global owner of the end-to-end business processes related to SIOP. This position is responsible for blueprinting, business impact analysis (BIA), incident ticket management, system enhancement planning, implementation, testing and user training.  The primary objective of this position is to enable business growth and productivity through deployment, optimization and application of SAP or other key systems.

ESSENTIAL DUTIES:
  • Act as the Subject Matter Expert and provide blueprinting handbook for their workstream as new sites/subsidiaries come onto platform;
  • Coordination of business and system processes with rest of world team as global implementations occur; 
  • Oversee integration Project Team Lead in activities including Blueprinting, Business Impact Analysis, Role Mapping and Testing;
  • Build and ensure knowledge transfer to SU resources and maintain appropriate resources to cover needs of business (# of SU, shifts, skill base, training);
  • Review, monitor and manage tickets for incidents and enhancements for assigned systems; resolve by collaborating with business partners, Super Users and COE’s;
  • Lead the roll out of system enhancements, including hypercare and training of Super Users and outside user groups (customers);
  • Collaborate with functional business leaders in establishing the enhancement execution priorities and regularly communicate across the associated teams e.g. weekly;
  • Ensure knowledge transfer to SU resources and maintain appropriate resources to cover needs of business (# of SU, shifts, skill base, training);
  • Oversee all security and role mapping system changes; review and approve individual requests, lead regular review board of security requests including SUB level;
  • Work with the IT PMO to facilitate their understanding of the business requirements and interface with the Business to clarify deliverables as needed;   
  • Support the implementation of process and data standards in all systems, per IT guidelines;
  • Prepare for and attend steering committee and other project status meetings, including input to the PMO
  • Lead regular (weekly/monthly/quarterly) work stream meetings with support resources (SU, Training and business leads, COE) to improve training and improve system effectivity;
  • Develop and maintain a fundamental understanding of Generac business goals and strategic objectives, apply creative problem solving approaches and conceptualize into productivity enhancing SIOP.
  • Develop business cases, ROI calculations and functional specifications of system enhancements or new modules, working with key stakeholders in Marketing, Sales, Service, Operations and Credit.
  • Collaborate with IT in selection of suitable software solutions/packages in conjunction with the business.
  • Act as business liaison within work stream (work with COE to confirm approach, design, timeline, etc.); ongoing dialog with business to scope system enhancements and functionality needs by collecting business requirements and defining business process
  • Manage the lifecycle for the portfolio of assigned portal and app systems, including legacy applications, providing direction and coordination for enhancements, upgrades, and new system implementation, user acceptance testing and deployment.
  • Align the portal and app system development and phasing strategies across the business functions, regions and businesses (consumer/residential, industrial/commercial, mobile and international) to minimize redundancies and reduce costs.
  • Other duties as assigned

MINIMUM QUALIFICATIONS:  
  • Associates degree OR equivalent experience
  • 1 years of SAP system experience working within a manufacturing environment

PREFERRED QUALIFICATIONS:  
  • 2 years of medium to large-scale project and program management 

KNOWLEDGE, SKILLS AND ABILITIES:
  • Demonstrated drive and determination to achieve success;
  • Good organization skills and time management necessary to lead large scale projects/programs;
  • Solid quantitative skill set and the ability to analyze, think and communicate with well-supported data;
  • Good problem solving skills; the ability to ask the right questions, help frame logical conclusions and arrive at effective solutions;
  • Ability to manage multiple projects and/or assignments concurrently;
  • Strong verbal and written communication skills;
  • Ability to work collaboratively across global geographies, business units’ hierarchy and multiple functional areas;
  • Cross/multi-functional understanding of industry, company and products to enable identification of assumptions and events, and qualification of related risks and opportunities;
  • Proficient in MS Office (Outlook, Excel, Word);
  • Ability to work independently with limited direction and with a team in a fast paced, high work volume environment with emphasis on maintaining quality and timeliness;
  • Self-motivated
  • Strong knowledge of one SAP end-to-end processes and related data (SIOP, CRM, PTP, PTM, RTR, SLM, Master data).

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.  10% travel including internationally.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

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