Company Generac Power Systems
Name Technical Representative
Req # 64566
Employment Type Full Time
Shift 1st
The Technical Representative is an inbound contact center representative responsible for supporting customers with parts orders.
Competitive pay starting at $17/hr minimum with potential for wage increase based on performance and job progression.
90%
- Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs.
- Adhere to objectives established for call quality.
- Adhere to the standards set for attendance and schedule adherence.
- Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
- assist customer in the procurement/ordering of parts for their product maintenance/repair.
10%
- Bring important technical information to a supervisor or leads attention.
- Stay up to date on products, product information, and training opportunities.
Other Duties as assigned.
Education
High School Diploma/GED or equivalent
Work Experience
0-3 months of customer service or mechanical experience and/or training
Knowledge / Skills / Abilities
Basic computer skills and the ability to learn new software
Preferred Job Requirements
- Ability and desire to learn mechanical aspects of equipment
- Excellent verbal communication skills - ability to communicate clearly, professionally, and in a friendly and welcoming manner.
- Meticulous data entry skills
- Customer Service skills
- Time management skills
- Sales and upselling skills
- Ability to safeguard confidential customer information.
Physical demands:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
