Name: Sales Application Engineering Specialist - Pika Energy

Req #: 54030

Location: TBD

Employment Type: Full Time

Shift: 1st Shift

Job Summary:

It is a challenge and an invitation.  Most importantly, it is an opportunity to join an industry leader and lead the way on our Clean Energy Solutions team. There has never been a better time to work at Generac. We are shaping the market and investing in new companies and new technologies that will assist us in becoming the global leader in the Energy Storage System Market. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.

This role solves problems in the field, restoring customer confidence and improving product quality through close interaction with the CES product engineers and product managers.  Provides “Voice of Customer” feedback to sales and product teams.  The Applications Engineering Specialist will act as a conduit between the design team and the end users of our products (both external and internal).  This position will report to the Director of Sales Operations for Generac Clean Energy Systems and will be based at the Generac CES offices in Portland, Maine.


Essential Duties and Responsibilities:

  • Working with the CES product engineering team to identify, diagnose, and provide reliable solutions for escalated technical and installation issues to assure complete customer satisfaction.
  • Travel to customer sites to help with complex installations and problem-solve field issues
  • Review CES training materials, manuals, and other new or updated technical content before published
  • Review engineering design
  • Provide internal technical training of new employees
  • Identify regulatory barriers to customer success and mobilize internal resources (code specialists, product managers, product engineers) to quickly resolve
  • Prepare “Problem Reports” related to case resolution with high profile customers

Qualifications, Knowledge, Skills, Abilities and Physical demands:

MINIMUM QUALIFICATIONS:

  • Bachelor of Science degree or equivalent experience

PREFERRED QUALIFICATIONS:

  • Clean Energy Systems and/or Electrical Contracting experience;
  • Intermediate knowledge of serial communications and connected devices

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to read and understand wiring diagrams and flowcharts;

• Basic understanding of electronics;

•Basic understanding of test equipment such as oscilloscopes and meters

• Experience in using Microsoft Excel and Word;

• Strong interpersonal skills;

·       Strong time management and organizational skills

Physical demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders.  The employee must occasionally lift up to 40 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”